Help when you need it
How can we help?
Find practical answers, manage your next step or get help from the Medocta team.
Book or change a visit
Booking, cancellation and rescheduling
Resolve a payment issue
Failed payments, refunds and receipts
Get back into your account
Password recovery and sign-in help
Browse help by topic
From your first booking to ongoing care, start with the task you need help with.
Getting started
Find care, create an account and take your first step.
5 help articlesAppointments & platform
Book or change a visit, join a call and use your account.
10 help articlesPayments & billing
Payment problems, care plans, receipts and refunds.
7 help articlesFamily & diaspora care
Support someone abroad, understand consent and arrange payment.
4 help articlesTests, medicines & services
Lab tests, scans, medicine enquiries and UK treatment support.
5 help articlesCare programmes
Assessments, referrals, eligibility and funded care.
5 help articlesProfessionals & partners
Onboarding, approvals, availability and practice workflows.
8 help articlesPrivacy, access & complaints
Record access, data requests, accessibility and service concerns.
4 help articlesUrgent help
Support service limits and where to seek urgent assistance.
3 help articlesUseful guides
Clear next steps for common questions.
Talk to the support team
Choose the channel that works for you. For an existing enquiry, continue the same conversation and quote its reference.
Email the team
support@medocta.com
Message on WhatsApp (opens in a new tab)
For general service enquiries
Book a support call (opens in a new tab)
Choose an available time to discuss your enquiry
Keep clinical documents, passwords and payment credentials out of general enquiries. The team can explain the appropriate channel if more information is needed.