I cannot join my video consultation. What should I check?

Before the visit

• Open the confirmed appointment in the correct account.
• Check the date, time and timezone.
• Use a current browser and stable connection.
• Allow camera and microphone access for Medocta.

If joining fails

Note the error and contact support with the booking reference, device and browser. Tell the care team through the available contact channel. Do not post screenshots containing patient information in the public community.