Family & diaspora care

Enquire about care for a relative or another person you support. Confirm their country, service needs and booking route. The team distinguishes the recipient, authorised representative and payer before sharing information or confirming arrangements.

Check the recipient's country, professional's current service approval, visit type, local time and total cost. Confirm the actual location for home or in-person visits. A professional's location alone does not determine where they can consult patients.

No. Paying does not automatically authorise access to clinical records or conversations. Access requires appropriate consent or another verified authority. Ask about representative arrangements rather than sharing passwords.

Tell the service team who you represent and what support you need to provide. They explain the consent, identity and authority checks required. Do not attach someone else's documents to a public enquiry or use their sign-in details.