Payments & billing

Available methods and currency are shown at checkout and can vary by country and offering. Check the total and keep the payment reference. Never share your full card number, PIN or one-time code with support.

Check your order or booking and confirmation before paying again. For a pending or duplicate charge, contact support with the reference, date, amount and currency. Share only redacted payment evidence if requested.

Care plans and programmes have different durations, included sessions and payment schedules. Read the selected plan, including whether it renews, who it covers and how cancellation or changes work.

Review your plan's terms and use its account cancellation option, where available. If you cannot find it, ask support to review the plan. Plan cancellation and appointment cancellation are separate actions; access and charges depend on the applicable terms.

The selected plan sets member limits, the payer and payment schedule. Funding another person's care does not make you their clinical representative or grant access to their records.

Send support the booking or order reference, payment date and reason. The team reviews the request against the service's cancellation and refund terms and confirms the outcome. A request is not approval of a refund.

Check the billing, payment or order section of the account used for the transaction and your confirmation. If a receipt is missing or incorrect, send support the transaction reference. Available documents depend on the service.