Brand & client journey
Discuss your identity, client entry points, communications and the information people need to choose care.
For organisations · White-label healthcare
Your brand.
A connected care experience.
Bring your clients, employees or members a healthcare experience that reflects your organisation. Work with Medocta to define the services, branding and support that fit your audience.
Start with a brief. We confirm service fit, scope and costs before you commit.
Your organisation
A care experience in your identity
Care for your community
A clear next step,
wherever care begins.
Find the right service. Understand the options. Know who provides your care.
Professional care
Profiles, services and booking
Funded access
Agreed eligibility and payment routes
Clear responsibilities
Care providers, privacy and support
An experience built around your audience
Define the experience you want to offer.
Start with the care your audience needs. We review what can be configured and what needs additional work, then set out the agreed offer in a proposal.
Services & access
Explore consultations, weight-management and wellbeing programmes, with availability checked for your audience and countries.
Funding & reporting
Define who is eligible, who pays and which service-use reports your organisation needs.
Operations & connections
Agree team roles, support routes and any website or system connections that require a feasibility review.
Different audiences, a considered approach
Make it work for the people you support.
Clinics & care organisations
Explore a branded route into your services, with clear professional profiles, bookings and follow-up responsibilities.
Bring: your clinical team, services and current client journey.
Employers & member organisations
Arrange access to agreed care for employees or members, with eligibility, funding and appropriate reporting defined from the start.
Bring: your population, countries and funding approach.
Community & programme partners
Plan access for a defined community or sponsored group, with referral routes and local service availability reviewed together.
Bring: your audience, programme aims and partner network.
From first conversation to launch
A clear path, with decisions at each stage.
Confirm the service and operational arrangements before inviting clients. Timelines are agreed around your scope and readiness.
Share your brief
Tell us who you support, where they are, the services you need and the identity you want clients to see.
Agree the scope
Review service availability, responsibilities, permissions, costs and any integration work. Confirm the proposal and milestones.
Prepare and pilot
Configure the agreed experience, prepare the team and test booking, payment, support and reporting with a defined pilot group.
Launch and review
Confirm readiness before wider access. Review service use, client feedback and operational issues against the agreed plan.
Trust is part of the experience
A recognisable brand.
Accountable care.
Your clients need to know who provides their care, how their information is used and where to get help. Agree these responsibilities alongside the design.
Funding care does not automatically grant access to clinical records. Reporting and permissions should reflect each role and purpose.
- Your organisation
- Defines its audience, brand, programme aims and funding arrangements; agrees who manages client communications and internal access.
- Medocta
- Reviews platform fit and sets out the agreed configuration, onboarding, service coordination and support responsibilities in the proposal.
- Clinical providers
- Remain responsible for the care they deliver, working within their professional approvals and the agreed service arrangements.
- Agreed together before launch
- Data responsibilities, consent, reporting, booking and payment support, complaints, clinical escalation and support hours.
Costs & scope
A proposal you can evaluate.
Your audience, service model and implementation needs determine the scope. Request an itemised proposal so you can assess setup, ongoing costs and the responsibilities included.
What to confirm in your proposal
- Branding, setup and any custom work
- Service availability, countries and clinical arrangements
- Platform fees, care charges and payment or commission terms
- Support hours, training and escalation contacts
- Permissions, reporting and data responsibilities
- Pilot milestones, ongoing review and exit arrangements
Custom domains, bespoke integrations and specialist requirements are reviewed individually and included only when agreed.
Before you begin
Your questions, answered.
Have a requirement we haven’t covered? Include it in your brief so the team can review it.
What does white-label healthcare mean?
A healthcare experience presented with your organisation’s identity, with an agreed set of Medocta services behind it. The proposal defines the branding, services, clinical providers and support arrangements included. Clients should still be able to identify who provides their care.
Can we use our own clinicians or an existing website?
Tell us about your clinical team and existing website in your brief. We will review professional onboarding, service approvals and the experience you want to connect. Existing systems, custom domains and integrations need a separate feasibility review and agreed scope.
Which services and countries can be included?
You can request professional consultations, care programmes and arrangements for funded care. Service availability depends on the country, professional approvals and partner arrangements. We confirm what can be offered to your intended audience before you launch.
What does it cost?
Pricing is provided in a proposal after we understand your scope. Ask for setup and ongoing platform costs, clinical service charges, payment and commission arrangements, support, integrations and any third-party costs to be itemised. There is no fixed package price on this page.
How long does a launch take?
Timing depends on branding, service availability, onboarding, integrations and approvals. We agree milestones after reviewing your requirements. A pilot can help test the client journey and operational responsibilities before a wider launch.
Who can see patient information?
Access and reporting must be agreed for each role and purpose. Funding care does not automatically give an employer, sponsor or organisation access to a person’s clinical records. The proposal should define permissions, consent, data responsibilities and the reporting your organisation receives.
Who handles clinical care and client support?
Clinical care remains the responsibility of the professionals providing it. Before launch, we agree who handles bookings, account questions, payments, complaints and clinical escalation, alongside support hours and contacts. White-label branding does not itself authorise your organisation to deliver clinical care.
What happens after I send a brief?
Your brief is sent to the Medocta partnerships team by email. We use the email address you provide to discuss suitability and the next step. Sending an enquiry does not book a demonstration, purchase a licence or create a live branded service.
Let’s shape your project
Tell us what you have in mind.
A short brief is enough to begin. Share your audience, countries and priorities; we’ll discuss what can be delivered and the next step.
Helpful to include
- Who will use the service and where they are
- Your care team or preferred service partners
- Your website and any systems to connect
- Your priorities, budget and intended launch period
Please leave out patient details and medical documents.
For an existing account, booking or payment issue, visit the help centre.