Privacy, access & complaints

Contact support from your registered email and describe the request without attaching your full record. The team explains identity checks and the appropriate data-request process. Include the record or service reference if available.

Tell support which account or service is affected and what happened. Do not send passwords, one-time codes or another person's records. For suspected unauthorised access, use account recovery and contact support about an account review.

Choose Complaint or service concern in the form. Explain what happened, when, the service reference and desired outcome. The team reviews it and replies using your contact details. For an existing request, quote the previous reference or email thread.

Choose Accessibility or communication help in the form. Identify the difficult page or task and how you prefer to communicate. Share only the information needed to arrange support. You can also email or phone the team.