Making a payment
My payment failed or I was charged twice. What should I do?
Check the payment status
- Check the booking or order and any confirmation received.
- Find the reference and whether the bank shows a pending or completed charge.
- If unclear, contact support before submitting another payment.
Include in your request
- Booking, order or payment reference
- Date, amount and currency
- What you expected and what happened
Do not send banking passwords, card details, PINs or one-time codes.
Need more help with this?
Send a request with this article included so the team knows where you started.
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