Urgent help
Support service limits and where to seek urgent assistance.
3 help articles
Use the service where you are
For an emergency, contact local emergency services. Do not wait for Medocta support to reply.
In England, NHS 111 online (opens in a new tab) can help with urgent medical needs that are not an emergency. Elsewhere, use the urgent-care service available in your location.
Urgent assistance
What should I do in a medical emergency?
Medocta is not an emergency service. For an emergency, contact your local emergency services immediately. Do not wait for an email, support request or care-team message to be answered.
Open help articleI am in a mental health crisis. Where can I get immediate help?
If in immediate danger, contact local emergency services. For urgent mental health support, use the crisis or urgent-care service available where you are. Medocta's inbox and public community do not provide an emergency response.
Open help articleCan my care professional help in a crisis?
Your professional may provide continuing care, but a booking or message does not guarantee an immediate response. Seek local urgent assistance when needed, then tell your care team about changes relevant to ongoing care.
Open help article