Appointments & platform

Find a professional, choose a service and available time, then review the visit type, timezone, price and terms before confirming. A published profile does not always have bookable slots. Check your booking status in your account.

Open the appointment in the account used to book and check the actions and terms available. If a change is unavailable, send support the reference and preferred dates. Wait for confirmation before treating the original visit as cancelled.

Check the timezone alongside the appointment time and confirmation. Include your timezone when asking about a visit. If arranging care abroad, confirm the recipient's local date and time as well as your own.

Open the confirmed appointment and use its join option when available. Check your connection and browser camera and microphone permissions. If joining fails, contact support with the reference, device, browser and error, and notify the care team through the available contact channel.

Use the messaging options in your signed-in account and choose the intended conversation. Clinical questions belong with your care team; account, booking and payment issues belong with support. Messages are not an emergency response channel.

Use the tracking features available in your patient account. Check the date, units and values before saving. Tracking records information for you and your care team; ask your clinician about interpretation or treatment changes.

Your account shows records and results available to you through the service. Some information may need release or an identity check. Contact support about missing or incorrect records without sending the full clinical record through a general enquiry.

Access to health information depends on role, clinical relationship and permissions. Read the privacy policy for how Medocta handles information. Report suspected privacy issues using only the details needed to identify the concern.

Use the password reset page with your registered email. Check spam and use the latest reset email. If you registered through an external sign-in provider, use that provider's sign-in or recovery option. Support will never ask for your password or reset code.

Refresh the page and check your connection. Note the page address, time, browser and error. If the problem continues, send those details to support. Redact personal information from screenshots before sharing them when requested.